![]() ![]() I have a base of loyal Clients and I'm wanting to reward them by not raising their rates, but raise my rates as normal for my other Clients.Here you can request this Rate Lock so that all current Clients maintain the current rates of your Users but any incoming Clients would be subject to the new rates. I'd like to raise my rates for the new year but my current rates are already under contract and established with my current Clients.There are many different situations that might lead to this kind of rate lock request. It is most used when you want to maintain lower pricing for older Clients but would like to have a higher rate for all incoming Clients. Any Client that was created on the requested date or before that date will be locked into the rate they had at the time of the lock. If needed, you can always unfinalize those invoices once the lock is completed and your rates have been changed, to help pull in the updated rates.EXPLANATION OF SCENARIO #2 RATE LOCKS (CLIENT LEVEL) If you have any entries that were already billed and finalized at a different rate, the lock will not update them. If you navigate to the Project's page and click on the Billing Rates subtab you'll see the "Override Rate" column on the right has the "Override" checkmark next to it along with your requested rate lock amount. If you need instructions for this process, please click here.Įvery requested Project throughout the system that is dated before the change over date will show the locked in rate. At that point, you will be safe to change your rates. HOW TO PROCEED ONCE THE RATE LOCK IS COMPLETEDĪ member of our support team will notify you once your lock is completed. If you are wanting to submit a request for specific Clients, Projects or Users then please include the applicable fields below (if you're wanting All Clients, All Projects or All Users then no need to include these fields): Client Name: Rate Lock for and before, so that new rates take effect as of If any changes are made while the developers are locking your entries, it may cause your entries to be locked in at the incorrect rate.Ī general request for a Scenario 3 Rate Lock to lock all entries should include the following information: Company ID: ![]() Please note: When submitting a Rate Lock request, please be sure to leave your account set to the old rate while we process this request. SUBMITTING A SCENARIO #3 RATE LOCK REQUESTĪny Rate Lock request must be sent to to be processed. Please Note: Rate Locks will not impact any entries that have already been overridden or are on a Finalized Invoice. Here you can request a Rate Lock for specific Projects that the User will still be doing administrative work on so that other Projects receive their new paralegal rate. I have a User who does administrative work on some Projects and is going to start doing paralegal work on others. ![]() In this situation you can request this lock for all or for specific Projects under this Client.
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